After entering your email address and password, you will be taken to the submit page. This screen will allow you to review your name and address data, your product purchases and to submit payment via credit card.
If your personal information requires editing then click on the edit button just above your shipping and billing information, or click on the "My Account" link at the top and bottom of the page.
If you choose to modify the items in your shopping cart click on the Modify Cart Contents button to delete or modify the quantities of any of the items you have added to the cart. If you wish to add additional items to the cart, then use the product navigation links at the top and bottom of each page to go to product search pages. This section also allows you to change the Shipping Method to Rush, if applicable. Your particular combination of shipping address and items in the cart may not allow this option (for example, postal regulations prohibit shipping aerosol items by air or outside the continental U.S.).
See US addresses we offer our standard 5 - 14 day delivery - No next day Rush Shipping. 2 Day Rush is an extra $16.00 and 3 Day Rush is an extra $10.00 above regular shipping.
What forms of payment do you accept?
All of our transactions are in U.S. dollars. We accept Visa, MasterCard, Discover, and American Express as credit cards. In addition you can mail us a check or money order, U.S. residents only. Please note there is a $15 service charge for personal checks returned for NSF. Sorry, no C.O.D. or purchase orders.
What you need to know about using PayPal?
When you choose to use PayPal as your form of payment the following changes will occur to your Knit Picks account:
• The email address you use for PayPal will automatically change your email address on your Knit Picks account. This is to help connect your payment to your order with our company.
• Your PayPal Bill To address will automatically change the Bill To address on your Knit Picks account because this is the billing address listed for the person who is paying for the order.
• Also review the Ship To Address information when you are on the PayPal website because it will automatically change the address your Knit Picks order will be delivered.
• The name listed on the PayPal account will change the name on your Knit Picks account because this is the person who is paying for the order.
Anytime you want us to review your order before we ship it, you can place a note requesting this review in the “Special Handling Instructions” section on the Check Out page. This may delay your order but then you know it will be delivered to the correct address.
Is it safe to use my credit card?
Yes, shopping at ArtistsClub.com is safe. Since our beginning in 1990 we have processed millions of credit card orders for hundreds of thousands of satisfied customers. We use Secure Socket Layer technology to protect your transmission over the Internet and you can rest assured that your personal and credit card information is fully encrypted. This technology is industry standard and no server other than ArtistsClub.com will be able to decode it. Check the bottom of your browser window for an icon that looks like a couple of keys beside a locked lock (Internet Explorer) or a locked padlock (Netscape) if you want to be doubly certain that your transmission is secure. For your protection, we do not allow unsecured transactions. If your browser or computer setup does not allow transmission through secure servers, our server will not allow you to connect to us, so you won't have to worry about mistakenly placing an order through an unsecured connection! In the unlikely event of an unauthorized use of your credit card, your bank will either cover all of the charges or will limit your liability, just as with all non signed over-the-phone transactions you make in the "non-cyberworld" (with mail order catalogs or airlines for example).
To learn more about about your issuing institutions' policies, please refer to your credit card disclosure statement or contact your bank or issuing institution directly. Finally, if you feel more comfortable, you can print out your order from the View Cart Screen and call us with your order. Or, you can print out your order from the Order Submit with all data included and fax or mail your order into us.