Our Start
The Artist's Club is America's largest direct to the consumer merchant of decorative painting supplies. The company is a division of the Crafts Americana Group, Inc. and traces its origins back to 1975 when Donna Santos, an enthusiastic decorative painter, started providing her friends with supplies as a wholesale distributor. In 1990 Bob and Kelley Petkun purchased the business from Donna and changed the corporate focus to consumer catalog marketing. In 1990 the company mailed 5,000 black and white catalogs; in 1991 it mailed 75,000 black and white catalogs it now routinely mails up to 1,000,000 full color catalogs per mailing. The company also owns the Connecting Threads mail order catalog which sells quilting supplies and has its own Web site, ConnectingThreads.com. As one of the leading direct-mail catalogers in the crafts industry, Crafts Americana Group prints many millions of catalogs sent to decorative painters and quilters all over the world. We pride ourselves on presenting the newest products in an informative and colorful way, and we are committed to providing first class service to our 450,000 loyal customers world wide.

The Owners
Bob and Kelley Petkun enjoy working together in the business. Bob is President and responsible for marketing and finance. Kelley is Creative Director and responsible for the company's relationship with the artistic community. Kelley has pulled together our Artists' Clubhouse which we hope you visit and enjoy.

Our Commitment To You
The ArtistsClub.com and the Artist's Club catalog are truly committed to providing a positive shopping experience. We believe that our success is based upon your happiness and complete satisfaction. The principle of mutuality guides our relationships not only with our customers but also with our employees and vendors. We strive to treat everyone the way we want to be treated ourselves. Our goal is to ship 95% of our orders the day they come in and have over 99% of the items we offer in stock. We recognize that we must earn your business each time with exceptional service.

Our Facilities and Our People

We employ approximately 90 people and operate out of a 50,000 square foot office building and retail store in Vancouver, Washington and a 30,000 square foot distribution center in Columbus, Ohio.

 

Management Team:
Bob Petkun, President
Kelley Petkun, Vice President and Creative Director
Karen Johnson, Vice President, Merchandising for Connecting Threads, Artist's Club
Tina Birch, Vice President, Merchandising for Knit Picks
Carla Salazar, Vice President, Finance and Administration
Dave Dudley, Vice President, Information Technology
Nancy Brunner, Director of Operations
Marci Hansen, Vice President, Marketing
Brenda Ericson, Director of Customer Service
 
North American Headquarters
The Artist's Club and ArtistsClub.com are a division of the Crafts Americana Group, a privately owned business. The company is headquarted at 13118 N.E. 4th St., Vancouver, Washington 98684. Corporate offices can be reached at (360) 260-8900 or faxed at (360) 260-8877. To speak with customer service, call 1-800-845-6507 anytime between 5am and 6pm PT Monday through Friday and Saturday 6am - 5pm PT.

We do not have any products for sale at our corporate office.

Ohio Distribution Center:
Our Ohio distribution center is located at 1250 Boltonfield St - Columbus, OH 43228. All sales inquiries should be directed to our corporate headquarters. It operates from 8:00Am to 8:30 PM eastern standard time.

Our Manufacturing Partners
Crafts Americana Group, Inc. has very high standards for the International manufacturers we choose to work with. Executives from Crafts Americana Group, Inc. have visited each of our manufacturers' factories personally to ensure that their facilities and labor practices are in line with both Crafts Americana's and our customers' expectations.

Specifically, Crafts Americana Group, Inc. works only with manufacturers who:
  1. Institute management practices that respect the rights of all employees
  2. Provide a safe and healthy work place
  3. Promote the health and well-being of all employees
  4. Oppose the use of child labor
  5. Have an active role in the positive development of their local community
We are so confident of these excellent conditions that we welcome any of our customers to visit these sites personally if ever in the area. Please contact Customer Service to get more information.